1. Overview
Purchases are made through Google Play, which holds your payment and issues refunds. We can request or approve a refund for you in many cases. Your statutory consumer rights are never limited by this policy.
2. Requesting a refund from Google Play
- Visit Google Play order history and choose the order.
- Select Request a refund / Report a problem.
Google generally allows quick self-service refunds for subscriptions shortly after purchase and handles later requests case-by-case under its own policy (Google Play refund policy).
3. Refunds we will consider
- You were charged more than once or in error
- You paid but Pro features did not activate and we could not fix it within a reasonable time
- You cancelled shortly after your first purchase or renewal and have made little or no use of Pro features
- Unauthorised use of your account that you reported promptly
Email support@glitgrace.in (subject “Refund request – Clocky”) with your order ID, date, country and reason. We reply within 1–3 business days. Refunds are not normally given for change of mind after meaningful use, forgetting to cancel before renewal, or periods already used, except where the law requires.
4. Cancelling is not refunding
Cancelling stops future renewals; it does not automatically refund the current period. See the Payment Policy for how to cancel.
5. Statutory rights by region
- EU / EEA and UK: consumers normally have a 14-day right to withdraw from distance contracts. For digital content or services, this right can be lost once performance begins with your express consent and acknowledgement; Google Play presents this at purchase. Mandatory rights for faulty digital content always remain.
- Australia: under the Australian Consumer Law you are entitled to a remedy for a major failure; nothing here limits that.
- Brazil: consumers have a 7-day right of regret for distance purchases under the Consumer Defence Code.
- Other countries: local consumer laws that give you more rights than this policy prevail.
6. Processing time
Approved refunds are returned to your original payment method, normally within 5–14 business days depending on your bank or provider.
7. Effect of a refund
When a subscription is refunded, Pro features turn off the next time the app verifies your purchase with Google Play.
8. Contact
support@glitgrace.in · Glitgrace, Visnagar, Gujarat, India.