Refund Policy

Last updated: September 7, 2026

1. Overview

This Refund Policy describes when and how you may request a refund for purchases related to the Clocky app. Clocky is operated by Glitgrace. Most purchases are processed by Apple App Store, Google Play Store, or other authorized platforms, and their refund rules often apply in addition to (or instead of) ours.

2. App Store Purchases (Apple & Google)

If you purchased Clocky premium features or a subscription through the Apple App Store or Google Play Store:

• Refunds are primarily handled by Apple or Google according to their own refund policies.
• You should request a refund directly through the store’s official process (e.g., reportaproblem.apple.com for Apple, or Google Play order history for Google).
• We cannot process store refunds ourselves in most cases, but we can assist you with guidance.

3. Eligibility for Refunds

Where we have control over a refund decision (or where the store asks us to confirm), we generally consider refunds in the following situations:

• You were charged in error or duplicate charges occurred.
• Technical issues prevented you from accessing paid features despite a successful payment, and we were unable to resolve the issue in a reasonable time.
• You requested cancellation of a subscription shortly after purchase and before significant use of paid features (subject to store rules).

Refunds are typically not provided for:

• Change of mind after using the paid features.
• Failure to cancel a subscription before the renewal date.
• Purchases made more than the period allowed by the relevant app store or local consumer law.

4. How to Request a Refund

To request assistance with a refund:

1. Email support@glitgrace.in.
2. Use the subject line: “Refund Request – Clocky”.
3. Include:
   • Your full name and the email associated with your Clocky / app store account
   • Approximate date of purchase
   • Order / transaction ID (if available)
   • Platform (iOS / Android / other)
   • Reason for the refund request

We aim to respond within 1–3 business days.

5. Subscription Cancellations vs Refunds

Cancelling a subscription stops future billing. It does not automatically refund the current billing period that has already been paid. Refunds for the current period are subject to the rules above and the policies of Apple/Google.

To cancel:

• iOS: Settings → [Your Name] → Subscriptions → Clocky → Cancel
• Android: Google Play Store → Menu → Subscriptions → Clocky → Cancel

6. Processing Time

Once a refund is approved by the relevant party (store or us), the amount is typically returned to your original payment method within 5–14 business days, depending on your bank or payment provider.

7. Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your country of residence. Where local law requires a right of withdrawal or refund, those rights take precedence.

8. Contact